PRIVACY POLICY

Effective date: October 1, 2026

Race City Engravings (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and when we may share it.

INFORMATION WE COLLECT

We may collect information you provide when you contact us, request a custom quote, or discuss a potential order. This may include your name, email address, shipping address, project details, personalization instructions, and images or files you provide.

If you pay for an order through a third-party payment provider, that provider may collect your payment information. We do not intend to store full payment card numbers on our website.

Our website platform and service providers may also collect technical information, such as your browser type, device information, pages visited, and general website usage data. The information collected depends on the website tools and settings in use.

HOW WE USE INFORMATION

We use information to:

Respond to inquiries and prepare custom quotes.
Confirm order details and obtain your approval before production begins.
Communicate about design, payment, production, delivery, and customer service.
Create and fulfill custom orders.
Maintain business records, protect our website, and meet legal obligations.
Improve our website and services.

We will not use your contact information for marketing emails unless you sign up or otherwise consent where required. You can ask to stop marketing emails at any time using the unsubscribe link or by contacting us.

CUSTOMER-PROVIDED ARTWORK AND PERSONALIZATION

Please send only artwork, photographs, logos, names, or other materials that you have permission to use. We use materials you provide to evaluate, design, and produce your requested project. We do not claim ownership of your materials.

We may retain order-related files and communications as reasonably needed to complete the project, maintain business records, handle disputes, or comply with legal requirements. Contact us if you want to ask about removing a file that is no longer needed.

WHEN WE SHARE INFORMATION

We may share information with service providers that help us operate our website or business, such as website hosting, email, payment processing, shipping, and file storage providers. They may use information as needed to provide services to us or as otherwise permitted by law.

We may also disclose information if required by law or if reasonably necessary to protect our rights, customers, or business.

We do not sell your personal information. Keep this statement only if it accurately describes your practices.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies or similar technologies for basic site functions, security, analytics, or performance. You can control cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

If we add analytics, advertising, or other tracking tools, we will update this Policy to describe them.

DATA RETENTION AND SECURITY

We keep information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, keeping business records, resolving disputes, and meeting legal obligations. We use reasonable safeguards designed to protect information, but no website or electronic storage method can be guaranteed completely secure.

CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

YOUR CHOICES AND REQUESTS

You may contact us to request access to, correction of, or deletion of personal information you provided, subject to legal and business recordkeeping requirements. You may also opt out of marketing communications as described above.

LINKS TO OTHER WEBSITES

Our website may link to other websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices or website tools change. We will post the revised version on this page and update the effective date.

CONTACT US

Race City Engravings
Email: racecityengravings@gmail.com
Mail: PO Box 68, Union Grove, NC 28689